Refund policy

We have a 20-day return policy, which means you have 20 days after receiving your item to request a return. 
To be eligible for a return, You must give reason for returning jewelry, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We do not charge restocking fees when returning jewelry. You’ll also need the receipt or proof of purchase
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REMBER YOU FIRST HAVE TO CONTACT US FIRST
To start a return, you can contact us at idealdocs1@gmail.com. Please note that returns will need to be sent to the following address: 13132 N. 91st Lane Peoria, Az. 85381.
 Items sent back to us without first requesting a return will not be accepted or refunded.

You can always contact us for any return question at idealdocs1@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot give refunds on custom made jewelry, personalize jewelry made by us, or on final sale products.

Exchanges The fastest way to ensure you get what you want is to return the item you have and once the return is inspected and approved we will email you for exchanging for another product                                                                                                   REFUNDS We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too you. If more than 25 business days have passed since we’ve approved your refund or exchange, please contact us at idealdocs1@gmail.com. or call us at 602-587-4324 questions on our jewelry please call 602-587 4

    HELP &QUESTIONS If any delays on refund and exchanges or question on our jewelry please call us at 602-587-4324  during business hours 9:30am-5:30pm Monday-Friday, Saturday 10:00am-3:pm